High delivery quality creates security for world-renowned florist and supplier to the Royal Danish Court

As a market-leading florist and supplier to the Royal Danish Court, being able to offer high delivery quality and security is crucial. For this reason, Bering House of Flowers has chosen Danske Fragtmænd Express as their carrier, as orders are typically placed in connection with occasions or events and, therefore, can arrive neither a day nor an hour too late.

– Due to too much uncertainty and the fluctuating quality of our previous carrier, we simply had to find a partner that could be trusted by both us and our customers. Early on, Danske Fragtmænd Express proved that they had an in-depth knowledge of the industry and, after a good initial dialogue, we started collaborating. We have had no regrets, as our delivery quality and customer satisfaction has become much, much better, says Bjarne Als, proprietor of Bering House of Flowers.

A collaboration characterised by flexibility and obligingness
Amongst others, the collaboration has had the significance for Bering House of Flowers that, to a greater extent than every before, they can provide their customers with a guarantee and security. This is an important competitive parameter that helps to differentiate them from the competition.

– We are able to promise our customers and, not least, prove to them that deliveries arrive on time. This means that they are willing to turn a blind eye to the price. In addition, we and our customers experience great flexibility as far as delivery is concerned; e.g. when, as a supplier to the Royal Danish Court, we are sending a delivery to an extra-special event or location. Although the delivery requires particularly great care and caution, this is also an area where Danske Fragtmænd Express proves that they can handle the task, Bjarne Als explains.

This flexibility is also felt in day-to-day operations. Although Bering House of Flowers needs to book a delivery no later than at 12noon, they very rarely receive a no, if they make a call later than that.

– We sometimes experience that a customer places an order a few minutes after 12noon. Fortunately, we hardly never receive a no from Danske Fragtmænd Express who are always very solution-oriented and do everything they can to ensure that the delivery arrives on time. This generates great satisfaction amongst our customers and, thus, also on our part, says Bjarne Als.

Transparency creates peace of mind and security
Although the delivery quality is very high, errors can occur. Fortunately, this happens so rarely that, according to Bjarne Als, it is acceptable. He does not expect carriers to be faultless and, so, he does not expect this of Danske Fragtmænd Express. He feels that how they react when making errors is what is crucial. In this respect, Danske Fragtmænd Express stands out from the rest of the market.

– If an error occurs, Danske Fragtmænd Express always contacts us. That way, we do not have to be proactive or worry about whether something has occurred. In the vast majority of cases, we manage to solve the problem together and then we talk it over afterwards to avoid the same mistake happening again in future. It really is a collaboration that has given our business a lift and, therefore, I can only recommend Danske Fragtmænd Express to others, Bjarne Als concludes.