Delivery

Here you can find answers to questions about the delivery of your shipment.

When can I expect my order to be delivered?×

We deliver 95 procent of our customers shipments from one day to the next. However during peak time you may experience a longer delivery time.

You have unsuccessfully tried to deliver a shipment to my address. How do I order a redelivery?×

You can book a redelivery to your address for a fee; please contact your local customer service centre. Find your local Customer Service Centre here. You can also pick up your shipment yourself at our terminal. You can find location and address here. Please note we can only leave shipments without a receipt if the sender has accepted this and written it on the consignment note.

What does it mean that my shipment has been delivered to the post restante box?×

It means that your shipment has been delivered to your nearest freight terminal and is ready for pickup.

It is possible to view the consignment note receipt?×

Yes, if you have the shipment’s consignment note number, you can see the consignment receipt in our Track & Trace system. However, this requires a login. Please contact your local Customer Service Centre.

Can I see the delivery’s geoposition?×

Yes, if you have the shipment’s consignment note number, you can see its geoposition in our Track & Trace. However, this requires a login. Please contact your local Customer Service Centre.