Delivery

Here you can find answers to questions about the delivery of your shipment.

When can I expect my order to be delivered?×

We deliver 95 procent of our customers shipments from one day to the next. However during peak time you may experience a longer delivery time.

You have unsuccessfully tried to deliver a shipment to my address. How do I order a redelivery?×

You can book a redelivery to your address for a fee; please contact our Customer Service at kundeservice@fragt.dk. You can also pick up your shipment yourself at our terminal. You can find location and address here. Please note we can only leave shipments without a receipt if the sender has accepted this and written it on the consignment note.

What does it mean that my shipment has been delivered to the post restante box?×

It means that your shipment has been delivered to your nearest freight terminal and is ready for pickup.

It is possible to view the consignment note receipt?×

Yes, if you have the shipment’s consignment note number, you can see the consignment receipt in our Track & Trace system. However, this requires a login. Please contact our Customer Service at kundeservice@fragt.dk.

Can I see the delivery’s geoposition?×

Yes, if you have the shipment’s consignment note number, you can see its geoposition in our Track & Trace. However, this requires a login. Please contact our Customer Service at kundeservice@fragt.dk.