Complaints

Here you will find answers to questions regarding complaints and claims.

Have we lost your shipment?×

We are very sorry if we have lost your shipment. However, we do everything we can to prevent shipments disappearing, and we often find the goods again quickly. In order for us to start a search for your goods, you must as soon as possible fill out the form here.

My goods have been damaged. How do I lodge a complaint?×

We are very sorry if your products have been damaged during transport with Danske Fragtmænd. If you wish to file a complaint, you can use our web complaints form here. Here you can also read much more about how to do make a complaint.

Is it the sender or recipient who must file a claim for compensation?×

It is incoterms that determine who can file a claim for damages, as well as who the injured party is. You can get more information here.

I’ve noticed one of your drivers behaving inappropriately in traffic. Who should I contact?×

We are very sorry if you have had an unfortunate experience with one of our drivers. We prioritise traffic safety and are always working to minimise the risk of traffic accidents through continuing training of our drivers, participation in a national school campaign about road safety and our road safety policy. We would very much like to hear more about your experience so we can resolve it internally. You can contact us here.

One of your lorries has damaged my vehicle or property. Who should I contact?×

It is very regrettable if one of our drivers has accidentally caused damage to your your car or property. You can contact our Customer Service at kundeservice@fragt.dk.