From 1 January 2023, our customers shall use our new online complaints system

7. december 2022

As you may have already noticed, the auto-reply to our complaints email over the last month has pointed out that from the end of the year, you will need to use our new online complaints system, WebSkade, for future complaints. In addition to creating a complaint, you can also view the status of any pending cases submitted via WebSkade.

The reason for the new system is to ensure you, as a customer, get your complaints processed faster.

To access WebSkade, use your WebFragt login and access the system via the link here. If you do not already have a WebFragt login, please fill in the form here.

If you have any questions regarding using WebSkade, please contact our complaints department at +45 7252 7865.

We hope you find our new system user-friendly and that you see it as a better and faster way to get a status on your complaints.