Results of the Customer Survey 2024

Following the 2022 survey, we identified several areas where there was room for improvement. One of the areas where we intensified our efforts was in Customer Service. We are pleased to see that our efforts have paid off, as a full 84 percent of respondents are satisfied or very satisfied with our customer service. This represents a three percent improvement compared to the previous survey results. The customers represent a mix of small, medium, and large businesses, spread geographically and across various industries. The diversity of our customer base provides a solid foundation for assessing satisfaction levels among Danske Fragtmænd's customers nationwide. Sales Director Maria B. Rosenbæk expresses her delight with this year's results:

- I am extremely pleased with the progress from 2022 to now. It's gratifying that we've managed to further improve from an already positive result, says Maria B. Rosenbæk.

While the survey results are excellent, we will utilize the responses to create even more value for our customers. Therefore, we have established new focus areas that we will prioritize in the coming period. Our initiatives include improving our overall communication, including increasing the frequency of newsletters about delivery status and other relevant information for our customers. To enhance our customer service even further, we will empower the Customer Service department with greater authority in the future. Additionally, we aim to foster an even closer relationship with our customers. This involves ensuring that we have dedicated staff to serve and engage with all customers, large and small.

- Regardless of how good the result is, we must continue to improve. The customer survey shows how customers perceive our performance. We rely on our customers, so we must continuously adapt based on the desires and demands of the outside world and our customers, concludes Maria B. Rosenbæk.